Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Adjust grammar.

Finally, in the call flow Call Flow tab, you direct how the number will direct through to the ring groupRing Group. Will it call the number directly of or pass through a time condition, an announcement or an Auto Attendant (IVR).Image Removed?Image Added

With each stage of a call, there are a limited series of actions that can occur. These are listed once you click the edit button on the call flow Call Flow. If the call flow Call Flow has not been set up it will automatically enter edit mode. By clicking on your chosen function, and dragging it onto the screen in the appropriate space, you create a new instance of that function.

Image RemovedImage Added

You then need to create a link between the function and the call by choosing the plus button, resting the cursor over the button and dragging it to the next function.

Image RemovedImage Added Image RemovedImage Added

See the tutorial on the screen.

In the example below. The number routes through to a time condition. If it is during working hours the call rings an auto attendant. By pressing button 0 the call goes to the main ring group, by pressing button 1 the call goes to the fail-over group. The calls then fail-over to a common voicemail. If the call is outside of working hours (as defined by the time condition) it goes straight to voicemail.Image Removed Image Added