Byphone

This section is intended to cover the most useful areas of the system when setting up for the first time. Initial set up guide Shared Connectivity Microsoft Teams - Byphone - Direct Routing Setup

This section is intended to provide support for all areas relevant to managing the system as a whole. Add Device Templates Adding Users Bulk Device Provision Bundles and Top-ups Call Flow Basics Call Flow Strategies Call Parking Call Pickup Call Queuing C

This section is intended to provide information relating to the management of users and devices. Browser Phone Byphone Chrome Extension Call Transfer Click To Dial Deactivating/Reactivating Users Follow Me Identities General Device Configuration Info Role

This section is intended to provide information relating to the reporting functionality of the Byphone system. Call History Reports

This section will cover recommended training for different types of user. Handset Guides Snom D71X Guide Snom D72X Guide Admin User Guide Standard User Guide

General Device Checks Helpdesk Support

Anonymous Call Rejection Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID. By activating, callers without available caller identification are informed that the user is not accepting calls at that time. T

This feature enables a system administrator to have ready-made settings for all of the devices provisioned on their Byphone system. This, in turn, may greatly speed up the deployment of a new phone system. To add a Device Template follow the below steps:

Bulk Import This method allows you to add multiple standard users all at once. You will have to manually assign them any additional privileges that allow them to perform extra duties, however. These privileges can be found in the Roles/Permissions section

We recommend that a Byphone system administrator cover the topics outlined below in order to adequately understand and be able to manage all aspects of their system. Quick Start Quick Start Base Call Flow Basics Identities Add New Users Browser Phone DDIs

A Phone in your Browser To turn your browser into a phone that is attached to your user name in the system, you need to create an Identity and then associate that Identity to your Byphone login in the browser using the following steps. Add an Identity on

Prerequisites This feature allows a number of handsets to be auto-provisioned in bulk, making new system deployments much faster. There are 3 steps within the process, some of which you may have already completed. Create Device Templates. More info found

Currently, the Byphone system is based on a prepaid credit system, mainly as a fraud prevention tool. There are at present 3 different minute bundles and 1 top-up balance, which we will cover in more depth below. UK Landline Minutes This bundle allows the

Here we will cover how to install the Chrome Extension “Byphone Number Linkify” which allows a user to initiate a call via their Chrome browser, to any number found within a web page. The extension can be found on the Chrome Web Store via the following li

On your Byphone system, this is where all the magic happens. That's because we've tried to make it so simple that anyone can use it! Here we'll look at the fundamentals of how a Call Flow is put together and managed. Links Applications on the Call Flow us

Finally, in the Call Flow tab, you direct how the number will direct through to the Ring Group. Will it call the number directly or pass through a time condition, an announcement or an Auto Attendant (IVR)?Call Flow Init.png With each stage of a call, the

The Call History tab allows administrators and permitted users have access to information about external calls made and received on the system. It shows only Inbound and Outbound external calls, it does not currently show internal calls. Through a series

Call Parking allows a user to put a call on hold at one telephone handset, then continue the conversation from any other telephone handset. This feature is activated using transfer functionality and pressing a pre-programmed button (see Snom Provisioning)

There are a number of different methods to pick up a ringing call within the Byphone system. Many of which depend on the hardware you are using. We'll briefly cover the options here, but anything hardware-specific we'll cover in the provisioning guides fo

Call Queuing allows incoming calls to be placed in a queue until an agent is available to answer. This feature is essential for managing high call volumes and ensuring customer satisfaction. Key Features First In First Out (FIFO): Calls are answered in th

If you have added Call Recording capabilities to your system, this can be enabled within a number of different applications. Here we will cover how this can be done. If you have not added Call Recording, you can upgrade your system to include it via the D

The method used to transfer a call from one device to another is dependant on the handset/softphone being used. We will cover the main ones here. Deskphone As we mainly support Snom deskphones we will cover transferring functionality with that, but other

Firstly ensure that the ATA is currently in it's default state. If the device is brand new, then this should already be the case, if not then you may need to go through resetting the device back to factory default first before proceeding. There are a few

Click to Dial function allows users place calls from the Byphone Portal using any type of device you choose to register. It does not require any additional downloads and can be done directly though your web browser. Click to Dial can be used from most pla

This section allows a user to store their own personal contacts or view the company's Global Contacts list. Only a system administrator with the correct permissions can create a Global Contact. This list of contacts makes it much easier to dial out when u

An Announcement is an audio file played to an Inbound caller to relay some information to them. Some examples are to state that calls may be recorded for training/monitoring/legal purposes before a call is answered, or to play a reassurance message betwee

Also known as an Auto Attendant This application uses pre-recorded audio to direct callers to the relevant departments or users, expecting a DTMF tone input via a keypad to do so. Generally IVR systems are deployed to handle large call volumes and ease th

The Day/Night Toggle is used as a switch that can be toggled by anyone who has access to a registered device. It is commonly used to allow system users to manually switch between “Daytime Mode” and “Nighttime Mode.” This should not be confused with Time C

About Ring Groups A Ring Group is a collection of devices, which ring in a predefined manner and allow a user to answer a call. A Ring Group, depending on the required context, can be related to other organisational concepts such as departments or teams w

A Time Condition defines a set of rules based on a series of time blocks. A time condition can have two call destinations, one if the time of the call matches a time block assigned (the success route), and another if there is no match (the failure route).

Salesforce Login or create an account: Login | Salesforce https://login.salesforce.com/?locale=uk Hubspot: Login or create an account: Login | Hubspot https://app.hubspot.com/login/?hsCtaTracking=d82c5d82-821c-4c0d-86f5-6c34dced0e6d%7C16494015-d90f-47fc-a

The Byphone system Dashboard provides an overview of your system. Below we will cover the sections you can see on the Dashboard and what they do. Dashboard View.png 1. Status Bar This section along the top shows your top-up credit and minutes balances. He

Otherwise known as a telephone number, this is how other people will be able to contact you on your new Byphone system. By default, we give you a new number to allow you to start receiving calls on your phone system as soon as possible. You can also conta

We understand that sometimes a user will leave the business and their access will need to be revoked, or their user license reused for their replacement. Deactivating a user is quite simple though you must have the relevant permissions to be able to do so

Firstly ensure that the ATA is currently in it's default state. If the device is brand new, then this should already be the case, if not then you may need to go through resetting the device back to factory default first before proceeding. There are a few

This allows a user to create their own ring group under their extension number. They can program a series of Identities including any device with an external phone number to ring in a sequence that they decide. Go to the user’s tab, select the Follow Mes

No Dial Tone / No Power / DHCP Issues? Check Connections: Ensure the cable from the handset is securely connected to the wall/floor port. Verify the connection from the patch panel to the switch/router. Move the Handset: Plug the handset into a different

In this section we will cover the most common settings to setup your equipment using Byphone device credentials. This will most likely be because you are using a brand or model that is not currently within our list of supported devices. The details you wi

Phone User Interface Feature code *98 can be used to access group mailboxes. You will require the mailbox number and pin for authorised access. This can be used for setup/maintenance of the group mailbox i.e. change the voicemail greeting that callers hea

List of handset guides for users. Snom D71X Guide Snom D72X Guide

If you are unable to find the answer to your query within our Documentation site, then the next step would be to raise an issue to our Helpdesk. We will cover the basics of that process here. This can be found at https://byphone.atlassian.net/servicedesk/

An Identity is the individual unit of the system. It is a set of credentials configured onto the phone or computer that you make a call through. A user can have any number of identities attached to their user account. You get two identities per user by de

To get to grips with the basics of the system, add a user's identity to a device and connect it to a ring group. Next, connect the ring group to the phone number on the Call Flow page. Now you can make and receive calls, and all you have to do is adapt th

Byphone License Requirments Byphone Enterprise Microsoft License Requirements Users of Direct Routing must have the following licenses assigned in Microsoft 365 or Office 365: Microsoft Phone System (Included in E5 licenses) Microsoft Teams + Skype for Bu

Music on Hold is a very simple application, but it can be very useful when dealing with the public. Sometimes your users could be dealing with an already angry customer, and putting them on hold to go and find more information, or someone else they may ne

Outbound CallerID This is the number your device presents when you make a call. Most commonly as the number that pops up when you see an inbound call on your mobile. The system allows you to present any number that you own or withhold your number. You can

Firstly, ensure that the Polycom is currently in its default state. If the phone is brand new, then this should already be the case. If not, then you may need to go through resetting the Polycom back to its factory defaults first before proceeding. See he

Polycom Deskphones Reboot the Phone Press and hold the dial pad keys 0, 1, and 3 simultaneously, for about three seconds, while the phone is off-hook until you hear a confirmation tone. Restore Factory Defaults Press and hold the dial pad keys 1, 3, and 5

The Presence Panel gives users a view on the availability of other users on the system. The only current prerequisite to be able to use the Presence Panel is the need to have a Browser Phone registered on the Byphone Portal. See Browser Phone for more inf

Initial set up guide

Most VoIP systems offer reporting tools. What differentiates Byphone is that it has been simplified into key measures that organisations use on a daily basis, and it has been designed to help you understand how your organisation handles its calls, and are

Roles functionality with the Byphone system can be accessed by authorised personnel with the Users tab. A “Top Role” is created by default that the Byphone system administrator (the first user created on the system) is part of. This administrator is then

Sharing connections Voice is very sensitive to the quality of connection, and a lost voice packet results in a lost word in a conversation. Video, music and email, on the other hand, just request the packet to be resent before you even notice that it didn

In this section we will cover the most common settings to setup your equipment using Byphone SIP credentials. The details you will require which are specific to the device you are trying to configure are: Username (Also used as Authentication Username) Us

Firstly, ensure that the device is currently in its default state. If the device is brand new, then this should already be the case. If not, then you may need to go through resetting the device back to factory default first before proceeding. See Reset a

Snom D710 / D712 https://www.snom.com/ip-phones/desk-phones/d7xx-series/d712/ / D715 https://www.snom.com/ip-phones/desk-phones/d7xx-series/d715/ Keys in Detail Key Description Snom Keypad.png Use the toggle key to browse through the display. On the home

D725 https://www.snom.com/ip-phones/desk-phones/d7xx-series/d725/ Keys in Detail Key Description Snom Keypad.png Use the toggle key to browse through the display. On the home screen: Up: Settings Left: Received Calls Right: Missed Calls Snom Tick Key2

Firstly ensure that the base station is currently in it's default state. If the device is brand new, then this should already be the case, if not then you may need to go through resetting the device back to factory default first before proceeding. See her

Firstly ensure that the Snom is currently in its default state. If the phone is brand new, then this should already be the case, if not then you may need to go through resetting the Snom back to factory default first before proceeding. See Reset a Snom fo

To upload a directory to a Snom handset, you will need to add the entries to a CSV. The format of which is essential to the file uploading to the hardware correctly. Download Directory Template Please ensure the following are correct: No special character

Snom Deskphones Power off the device. Press, hold the # key and power on the device. Keep holding the # button until the message "Rescue Mode" appears. Select the Setting reset option, by pressing the number “1” on the phone. After the restart, your phone

Making a Call Once you have downloaded and logged into the Byphone Softphone you can start using it straight away to make and recieve calls. There are a few different ways that you can make calls 1. You can either free type the number into the dial pad: i

Byphone Application (Available on Android, iOS, Windows and MacOS) Android Play Store Link https://play.google.com/store/apps/details?id=com.voxbit.byphone.android | iOS App Store Link https://apps.apple.com/gb/app/byphone/id1562852067 | Microsoft Store L

The system allows you to personalise how your phone and other devices ring. It enables you to use your own private phones as part of your office phone system. Your main decision is how you want people to contact you. You can decide whether your deskphone,

IP Deskphone The below table of IP deskphones can all be auto-provisioned from the Byphone portal. See: Snom Deskphone Provisioning Yealink Deskphone Provisioning Polycom Deskphone Provisioning. Brand Model Use Case Link SIP Identities Ethernet / Switch

When built, a system will have a number of default parameters which will be covered below. Some of these may require change based on your preferences or own environment. To access System Settings, click on the Menu icon in the top right corner while logge

Accessing Your Voicemail Use the Feature code *97 on a registered device (that is a phone with an Identity that is part of the system) When dialling *97, you will be greeted by a message “Password…“ enter your mailbox password (the default is your extensi

Firstly ensure that the base station is currently in its default state. If the device is brand new, then this should already be the case, if not then you may need to go through resetting the device back to factory default first before proceeding. See here

Firstly, ensure that the handset is currently in its default state. If the device is brand new, then this should already be the case, if not then you may need to go through resetting the device back to factory default first before proceeding. See Reset a

W52P Base Station Turn off the device. Hold down the Connect button located on the base of the device. W52P Connect Button.png Power on the device while keeping the Connect button pressed. Wait until all the 3 LED lights are statically ON. After a restart