Release Notes - 2025

01/07/2025 - CRM Integration / Screen Pop Application

https://pop.byphone.co.uk/

This application allows a Byphone user to login with their existing Byphone credentials (via https://accounts.byphone.co.uk), subscribe to their own call events and generates a pop-up of a URL of their choice appended with the phone number of that call event. This effectively allows searching of the phone number within a CRM system quickly and efficiently, allowing the user to have the information about a caller/callee in front of them with no effort on their part.

Speak to your account manager/channel manager about enabling this for an organisation.

See Screen Pop FAQ if you encounter any issues.

09/06/2025 - Reseller Portal

Tool released to allow resellers additional control in managing their client users. (To be used alongside existing Byphone portal)

This includes triggering password reset flows, creating authentication accounts where it does not exist for some users and toggling server-side call waiting.

Additional functionality will be added in the future, and any feedback is welcome.

https://reseller.byphone.co.uk/

16/05/2025 - Automate Call Recording Deletion

Currently only controllable by Voxbit Support staff.

Backend option added to automate deletion of call recordings older than a certain time period.

Possible values: Older than; 30 days, 90 days, 180 days, 365 days

The default value currently is not to delete at all to maintain existing functionality, though this may change at some point in the future and will be communicated in advance.

Default: None

14/05/2025 - Call Waiting

Currently only controllable by Voxbit Support staff.

Possible values: enabled/disabled

Backend function added to allow toggle of call waiting per Byphone user. When disabled the dialplan checks if user has any active calls, marking the user as busy for that call.

Default: enabled

25/04/2025 - Inbound Caller Blacklist

Currently only controllable by Voxbit Support staff, a contact within an organisations Byphone contacts can now be marked to deny calls from any numbers associated with that contact. The number must be in e.164 format to match correctly (e.g. +442890…). Once a contact is marked as blacklisted, any new number associated with that contact will also be blacklisted.

07/04/2025 - Extension Number Migration

Currently only controllable by Voxbit Support staff, Byphone user extension numbers can now be amended to another extension number within the current standard extension range (1000-1999). The target extension number must not be in use by any other Byphone user and the Byphone user must be active.

04/04/2025 - Multifactor Authentication

A new authentication system was implemented to improve the security of all user accounts accessing the byphone product suite.

Status Page reference: https://byphone.statuspage.io/incidents/yybl79kvsd5y

04/04/2025 - Call History: DDI

The Called DDI is now visible in the Call History table without the need to export the records to a csv file.

25/03/2025 - Web Contacts for Softphone

The Byphone Softphone applications now pull Byphone directory/contacts every hour while the application is in the foreground.

06/03/2025 - Fanvil W611W Template

Auto provisioning template and support added for use of this device with the Byphone platform.

Notes

• Local directory not included as not supported via auto-provisioning

• The first 2 keys are reserved as generic hardcoded keys for user voicemail and call logs

31/01/2025 - Cross Organisation Dialling

Currently only controllable by Voxbit Support staff. Two Byphone organistaions can now opt to be able to dial eachother internally via user extensions rather than external phone numbers.

E.g. Extension 1000 on organisation 123 becomes diallable by another authorized organisation in the format 1000_123

17/01/2025 - Snom D812 & D815 Templates

Auto provisioning templates and support added for use of these devices with the Byphone platform.

06/01/2025 - Yealink AX83H Template

Auto provisioning template and support added for use of this device with the Byphone platform.