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Initial set up guide

Initial set up guide

Jan 07, 2020

To get to grips with the basics of the system, add a user's identity to a device and connect it to a ring group. Next, connect the ring group to the phone number on the Call Flow page. Now you can make and receive calls, and all you have to do is adapt the call flow to your business needs.

There are a few core steps in the set-up of the system once you have purchased all the functions that you need.

  • Get a phone connected to the system so that you can make a call.

  • Create ring groups so that you can direct inbound calls.

  • Create a simple call flow to confirm you can receive a call.

  • Add users into the system.

  • Decide on your call flow strategies.

DDI

Now, make a call into your DDI from a mobile, or some other device, and confirm it rings on your softphone. You can answer and hear the audio both ways.

You should also be able to dial out from your softphone as well. Now, it's just a case of building on this simple call flow to extract the functionality you require from the system.