Keys in Detail
| Key | Description |
|---|---|
| Use the toggle key to browse through the display. On the home screen: Up: Settings Left: Received Calls Right: Missed Calls |
| Confirms an action, selection or entry |
| Cancels an action, selection or entry |
| Mutes the microphone during a call |
| Adjusts the receiver volume or the ring tone volume |
| Hands-free mode (answering possible) |
| Headset mode |
| Access voicemail |
Basic Calling Functions
| If you want to… | Then… | To finish the call |
|---|---|---|
| Call with the handset | Lift the handset, compose the no. then press “Confirm key” | Hang up the handset |
| Call on hands free mode | Press “Speaker”, compose the no. and press “Confirm key” | Press “Speaker” or “Cancel” |
| Redial the last called number | Press “Confirm key” and then press “Confirm key” again | Hang up the handset |
| Answer on hands free mode | Press “Speaker” | Press “Speaker” or “Cancel” |
| Adjust the speaker or handset volume | Press Volume key | |
| Intercept a call to a user your subscribed to | Press the flashing function key/BLF | |
| Putting a call on hold | Press “Hold” on soft keys | |
| Taking back a call on hold | Press “Retrieve” on soft keys | |
| Deny a call | Press “Cancel” | |
| (De)Activate the microphone | Press “Mute” |
Accessing the phone directory
Press “Dir” on soft keys. All names will appear alphabetically.
Hold and resume
When a call is in progress, pressing the “Hold” soft key puts the call on hold, i.e. neither party can hear the other. Pressing “Retrieve” will resume the call.
The hold key can be located on the LCD display when a call is in progress. The soft keys below the display control these functions.
While a call is on hold, you can establish another call by dialling the desired number.
Blind Transfer
During a call, press the “Xfer” key, located on the LCD screen, to put the connected party on hold, and then dial the number to which the call is to be directly transferred. As soon as you press “Confirm key”, the Snom will transfer the held party to that number.
Attended Transfer
During a call in progress, put the connected party on hold by pressing the “Hold” key.
While the call is on hold, you can establish a second call by dialling the desired number and pressing “Confirm key”. When the second call is established, you can consult the second party, e.g., to announce the call.
You can connect the two parties by pressing the “Xfer” key.
Do Not Disturb – DND
If you are going on holidays or need to work quietly you may want to activate the DND function. This stops your extension from receiving any calls. If you are in a ring group others will receive the calls.
Callers that dial to your extension directly will hear your voicemail.
To enable the DND function dial *78, you will hear a message confirming the function has been activated.
To remove dial *79. You will hear a message confirming the function has been deactivated. Your extension will receive calls as normal.
Extension Call Forwarding
The recommended way to forward calls from your extension to a desired target number is by using the Follow Me application. See Follow Me
Extension Voicemail
Follow the below instructions to access your extension voicemail.
- From your phone - See User Voicemail
- From another office phone - See Group Voicemail