Handset not updating on Auto-provision

Confirm Public IP Address

• Check the Public IP address of the network the handset is connected to. Access whatismyip.com from a PC connected to the same network

• Ensure the IP Address shown in the above step is correctly entered/updated on the Add Device screen

  Open

  

Confirm correct MAC address

• Recheck the MAC address of the handset matches that entered on the Add Device Screen as shown in the above image.

• The handset MAC address can be found on the back of most devices

  Open

  

• The MAC address can also be found in the handset GUI or phone UI. Instructions can be found on the relevant provisioning page for the brand/model.
  Snom Deskphone Provision
  Yealink Deskphone Provision
  Polycom Deskphone Provision

Confirm provisioning URL is correct within handset

The url used for provisioning all devices using the byphone templates is:

https://granite.byphone.co.uk/v1/provisioning/

The relevant wiki pages for provisioning should indicate where this should be added within each type of handset and how to access this option. Ensure there are no errant characters or whitespace in the field.

6. Device Provisioning