Snom D72X

Keys in Detail

Use the toggle key to browse through the display. 
On the home screen: 
Up: Settings 
Left: Received Calls 
Right: Missed Calls

Confirms an action, selection or entry

Cancels an action, selection or entry

Mutes the microphone during a call

Adjusts the receiver volume or the ring tone volume

Hands-free mode (answering possible)

Headset mode

Access voicemail

Do Not Disturb toggle



Transfer Call

Hold Call
Basic Calling Functions
If you want to…Then…To finish the call
Call with the handsetLift the handset, compose the no. then press “Confirm key”Hang up the handset
Call on hands free modePress “Speaker”, compose the no. and press “Confirm key”Press “Speaker” or “Cancel”
Redial the last called numberPress “Confirm key” and then press “Confirm key” againHang up the handset
Answer on hands free modePress “Speaker”Press “Speaker” or “Cancel”
Adjust the speaker or handset volumePress Volume key
Intercept a call to a user your subscribed toPress the flashing function key/BLF
Putting a call on holdPress “Hold” key
Taking back a call on holdPress “Hold” key
Deny a callPress “Cancel”
(De)Activate the microphonePress “Mute”
Accessing the phone directory

Press Phonebook/Directory key. All names will appear alphabetically.

Hold and resume

When a call is in progress, pressing the “Hold” key puts the call on hold, i.e. neither party can hear the other. Pressing the “Hold” key again will resume the call. 
The hold key can be located in the bottom right corner of the handset. 
While a call is on hold, you can establish another call by dialling the desired number. 
You can also place an ongoing call on hold by pressing an unused line key which will present with a dial tone, allowing a secondary outbound call to be made.

Blind Transfer

During a call, press the “Transfer” key, located just above the hold key in the bottom right corner of the handset, to put the connected party on hold, and then dial the number to which the call is to be directly transferred. As soon as you press “Confirm key”, the Snom will transfer the held party to that number.

Attended Transfer

During a call in progress, put the connected party on hold by pressing the “Hold” key, or choosing an unused line key. 
While the call is on hold, you can establish a second call by dialling the desired number and pressing “Confirm key”. When the second call is established, you can consult the second party, e.g., to announce the call. 
You can connect the two parties by pressing the “Transfer” key.

Do Not Disturb – DND

If you are going on holidays or need to work quietly you may want to activate the DND function. This stops your extension from receiving any calls. If you are in a ring group others will receive the calls. 
Callers that dial to your extension directly will hear your voicemail. 
To enable the DND function press the “DND” key, you will see DND shown on the LCD screen of the handset. 
To remove press the “DND” key again. You will no longer see DND shown on the LCD screen. Your extension will receive calls as normal.

Extension Call Forwarding

The recommended way to forward calls from your extension to a desired target number is by using the Follow Me application. See Follow Me

Extension Voicemail

Follow the below instructions to access your extension voicemail.