Roles / Permissions

Roles functionality with the Byphone system can be accessed by authorised personnel with the Users tab. A “Top Role” is created by default that the Byphone system administrator (the first user created on the system) is part of. This administrator is then able to delegate access to other users through the user of custom groups and a set of permissions customised to suit their role.


  1. To create a Role Group click on the Add Group option
  2. Give the Group a name relevant to its intended members i.e. Managers, Team Leaders, Sales, Support, Finance etc.
  3. Then click on the Add Group button
  4. You should now see your Group (square icon) alongside your administrator user (circle icon)
  5. Click on the new Group
  6. Click on the Show “Group Name” Settings button
  7. Here you can edit the permissions the users allocated to this Group will have
  8. Once satisfied, click on the Save Settings button
  9. Now add the desired users to this Group
  10. If the Users of this Group are to have access to other users in the system, a subgroup would then need to be created within this new Group with the accessible users in that subgroup


List of permissions assignable to a Group of users shown below with a brief description of what it allows.

Dashboard Permissions
  • Upgrade System - Give a User the ability to alter the system's bill by adding features/applications, changing the number of user licenses, changing the Main Package, or changing top-up credit/bundle balances.
  • Access Dashboard - Gives the user the ability to see the Dashboard but not able to make changes to the system's bill through it.
User Permissions
  • Access Users - Can access the list of users in sub-groups below this role.
  • Manage User Devices - Can manage devices for the users in sub-groups below this role.
  • Manage User Follow Me - Can manage follow mes for the users in sub-groups below this role.
  • Manage User Voicemail - Can manage voicemail for the users in sub-groups below this role.
  • Manage User Call Recording - Can manage call recording for the users in sub-groups below this role.
  • Access Users without Role - Can access users that are not assigned to any role.
  • Deactivate Users - Can deactivate current users and reactivate deactivated users.
User Role Permissions
  • Manage Role Permissions - Can manage permissions for sub-groups.
  • Manage Role Membership - Can manage role membership for sub-groups.
Call Flow Permissions
  • Call Flow - Can access the call flow.
Soft Phone Permissions
  • Access Soft Phone - Can register and use softphones.
Configuration Permissions
  • Access Configuration - Can manage call flow application configuration.
  • Manage Ring Group Configuration - Can manage Ring Group configuration.
  • Manage Voicemail Configuration - Can manage Voicemail configuration.
  • Manage DDI Configuration - Can manage DDI configuration.
  • Manage Time Conditions Configuration - Can manage time conditions configuration.
  • Manage Auto Attendant ( IVR ) Configuration - Can manage auto attendant ( IVR ) configuration.
  • Manage Announcement Configuration - Can manage announcement configuration.
  • Manage Day/Night Toggle Configuration - Can manage day/night toggles configuration.
Call History Permissions
  • Access Call History - Can access history of calls.
  • Non User Data - Can see call data not linked to any user.
Reporting Permissions
  • Access Reporting - Can access reporting.
  • Non User Data - Can see report data not linked to any user.
Billing Permissions
  • Access Billing - Can access billing details.
Presence Permissions
  • Access Presence - Can access and subscribe to presence.