Dashboard

The Byphone system Dashboard provides an overview of your system. Below we will cover the sections you can see on the Dashboard and what they do.

This section along the top shows your top-up credit and minutes balances. Here, you can see what minutes you’ve used and what date in the month your package renews. This section also shows your average latency, that is the amount of time it takes a packet of data to get from one point to another. If your figure is less than 100ms it means the service should work well from this location.

This section shows you what package you are on (Byphone Lite / Byphone Enterprise). You can see how many users have been allocated out of your total number of user licenses. You can upgrade your package from here by pressing the upgrade button, or increase/decrease your user licenses by pressing the Edit button next to your total users.

This section shows what monetary top-ups have been added to your account to allow international and premium rate calls. You can add a top-up using the Top-Up Credit button, or manage your balance alerts to ensure you don't run out of credit, disrupting your service.

Here you can order new supported handsets from our phone shop to be posted to you and auto-provisioned using the Byphone portal.

Here you can test the state of network you are connected to, helping pinpoint any potential problems you may have, or confirm the suitability of that network for the Byphone service.

This section shows what features your system currently has, and which of those features you’ve used. If the feature is faded, you do not have access to this on your system at present. To add a feature to your account, you just need to press the Change/Upgrade button and add the desired feature.

Below is a list of the possible features.

This feature is great for professionals who find themselves out of the office. Follow Me enables users to set their extension to hunt for you at a number of different locations, such as home, mobile, office etc., Then if there is still no answer the call will go to a voicemail of your choice.

A Ring Group is a feature that allows multiple phones to ring at any one time and on different sequences when one number or extension is dialled. Ring Groups give businesses greater control over their Call Flow and to aid with the distribution of incoming calls.

A Time Condition allows you to route an incoming call to different locations, depending on the time of day. For example, after a business has closed, the call may go to a voicemail or ring a specific phone. Likewise, a business can create their holiday opening hours in advance to be automated, never having to change things before a holiday period.

Auto-Attendant is a feature mainly used to help manage Call Flow. It is an automated attendant that allows calls to be automatically transferred to an extension via a user selecting a button on their phone, this being actioned without any interaction from an operator or receptionist.

The Voicemail feature allows both system users and groups to have a facility for recorded messages to be left in their absence. Voicemail can be accessed via any deskphone or each User may opt to have their voicemail emailed to them in MP3 format.

This feature allows a user to put a customer on hold in a ‘parking lot’, at this stage any other User may access that parking lot from their extension to speak with the customer. This feature works well if your colleague is on the phone and you cannot yet transfer the call to them.

This feature allows users to automatically analyse what is going on in calls; from maintaining compliance all the way to assessing the effectiveness of call handling scripts and identifying customer service trends.

This feature is very like time conditions, however, it is a manual operation. A business that closes at different times may opt to have a manual button on their phone that changes the phone system into night mode, this could mean going straight to voicemail or ringing another extension.

This feature allows you to have an audio file played to your callers before having the call sent to a Ring Group, quite often to inform the caller that the call may be recorded, or to announce any offers you may have on new product lines etc.

Each User on the system is allotted two devices if you require more than two you can add additional devices to the system.

Each device has the ability to make 2 outbound calls at any one time. You can purchase additional device channels, and assign them to a device to, where necessary. This feature is most commonly used for a receptionist handset.

This feature allows you to play custom music to your callers when one of your Users places them on hold. Copyright law still applies here so please make sure you have permission to use whichever audio you decide to upload here.